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    Home/Resources/Guides
    Practical playbooks

    Guides for deploying peer support across your population

    Step-by-step resources for the teams who scope, launch, and grow a peer-first support program, from designing the model to measuring whether people are actually getting help. Written for program leaders, with intelligent guidance treated as a supporting tool, never the relationship.

    The guide library

    Practical playbooks for each stage

    Whether you are evaluating peer support for the first time or scaling an established program, start with the guide that matches where you are today.

    Guide · ~15 min read

    Designing a peer support program

    Define the role of trained Peer Coaches, the populations you serve, and the human supervision around them, so support reaches people before, between, and beyond traditional care.

    Guide · ~12 min read

    Configuring access models

    Choose how people reach support (open enrollment, referral, sponsored, or eligibility-based) and configure pathways that fit your contracts, populations, and capacity.

    Guide · ~10 min read

    Safety & escalation basics

    Understand how peer conversations stay supported by supervisors and clinical partners, and how clear escalation paths connect people to the right help when a moment calls for more.

    Guide · ~14 min read

    Measuring engagement

    Track the signals that matter: reach, continuity, and follow-through, with reporting that respects privacy and keeps human-supervised quality of care at the center.

    Guide · ~11 min read

    Putting intelligent guidance to work

    See where AI helps your team (routing, summaries, check-in reminders, and workflow support) and where it stays out of the way, so coaches keep their time for people.

    Guide · ~16 min read

    Launch & rollout planning

    Move from decision to live program with a practical sequence: configuration, coach onboarding, communications, and a phased go-live that earns trust as it scales.

    Built for real programs
    • Plain-language, decision-ready steps
    • Grounded in the peer-first model
    • Safety and supervision built in
    • Honest about where AI helps and where it doesn’t
    How to use these guides

    A path from first question to live program

    Each guide stands on its own, but together they trace a journey: design the model, decide how people get in, build safety in from day one, and measure whether support is reaching the people who need it. Read them in order, or jump to the one in front of you.

    Program designAccess modelsSafety & escalationEngagement measurementResponsible AI
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    More from the resource library

    Pair these playbooks with proof, perspective, and the questions buyers ask most.

    Research & outcomes

    The evidence base for peer support and the measures we track: engagement, continuity, and human-supervised quality of care.

    Review the research

    Case studies

    How health plans, employers, and public-sector partners deploy supervised peer support, and what changes for the people they serve.

    See case studies

    FAQ

    Straight answers to the questions buyers and individuals ask most, about safety, privacy, the role of AI, and how access works.

    Read the FAQ
    Let’s talk

    Ready to put a peer-first playbook into practice?

    Talk with our team about your population and goals, or get routed to the right support path. Whichever you need next.

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    No One Navigates Alone.

    Scalable peer support and intelligent care navigation for the people you serve. Human connection before, between, and beyond traditional care.

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    Peer support is not therapy, clinical treatment, diagnosis, crisis counseling, or emergency care. Peer Coaches provide non-clinical support, practical navigation, encouragement, and connection. When someone needs a higher level of care, Chaperone helps route them to appropriate resources. If you are in immediate danger or experiencing a crisis, call 911 or call or text 988 (Suicide & Crisis Lifeline).

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