Connect with a Peer Coach, the way that fits
Live, scheduled, or message-based: people reach their Peer Coach in the moment that works for them, and support stays continuous between conversations. The platform keeps it organized, supervised, and easy to pick back up.
Three ways to reach support, one continuous relationship
Some moments call for a real-time conversation. Others are better planned ahead, or handled in a message when there’s a quiet minute. Chaperone supports all three, and the thread of support carries across them.
Live sessions
Connect with an available Peer Coach for a real-time conversation when someone is ready to talk. Availability depends on coverage and your organization’s plan; the platform shows what’s open rather than promising an instant match.
Meet the Peer Coach modelScheduled sessions
Book a time that works around school, work, and life. People can choose a slot, see it on their calendar, and return to the same Peer Coach when continuity matters most.
See how navigation worksMessaging & between-session support
Send a message between sessions to share an update, ask a question, or stay connected. Replies arrive within the support hours and response windows set for your program, not necessarily in the moment.
How AI assistsOne thread, no starting over
Every live session, scheduled visit, and message lives in one continuous thread. When someone returns, their Peer Coach has the context to pick up where things left off, so people don’t have to re-tell their story each time.
When a relationship needs to hand off, intelligent guidance can draft a summary for the next coach to review, always under human supervision, never as a replacement for the coach’s own judgment.
- One shared thread across live, scheduled, and message-based support
- Return to the same Peer Coach whenever continuity is the priority
- Context that carries so people never start over
- Supervised handoffs with AI-drafted summaries a human reviews
Helpful reminders, never pressure
Reminders help people show up for the support they’ve chosen: a session coming up, a check-in due, a message waiting. They’re encouraging, easy to adjust, and always something a person can turn down.
Session reminders
A friendly heads-up before a scheduled session, with one tap to confirm, reschedule, or cancel.
Check-in nudges
Optional prompts for a quick check-in or a program step, paced to be supportive, not demanding.
Set the pace
People choose what they hear about and how often, and can pause or silence reminders anytime.
People stay in control; access fits the plan
Individuals decide how and when they’re contacted, and what their support looks like. Organizations define which connection options are available through their plan or entitlement, so what people see matches what’s actually offered.
Because access is configurable, two organizations can run very different programs on the same platform (different hours, channels, and session types) while every person still gets a clear picture of what’s available to them.
Personal preferences
Channels, notification settings, and quiet hours are set by the person and easy to change.
Plan- or entitlement-based access
Available session types and hours follow the organization’s plan and each member’s eligibility.
Clear, honest expectations
People see what’s open now and the response windows for messages, with no implied promise of instant access.
Clear about what to expect, when
Peer support is delivered within defined hours and response windows that vary by program. Chaperone shows those expectations plainly so people always know what’s available and when.
Make connecting with support effortless for your people
Tell us about your population and hours, and we’ll show you how live, scheduled, and message-based support can fit your program, with honest availability built in.