AI when it helps. Humans where it matters.
Intelligent guidance works quietly behind the scenes, routing people to the right Peer Coach, drafting summaries, prompting check-ins, and lightening the workload for your teams. It assists the human relationship. It never replaces it.
A helpful layer underneath human support, not a chatbot in front of it
Chaperone uses AI for the things software is genuinely good at: understanding what someone is asking for, getting them to the right person quickly, and taking routine work off your team’s plate. Every output is supervised, reviewable, and in service of a trained Peer Coach, never a substitute for one.
It serves the coach
Guidance exists to free Peer Coaches to do what only people can do: listen, relate, and walk alongside someone.
It works in the background
People experience a warm, human conversation. The intelligence is the plumbing that makes that conversation reach the right place, faster.
It stays inside guardrails
Scope, supervision, and escalation rules are built in. AI assists. It does not diagnose, treat, or handle a crisis on its own.
Six ways guidance supports people and teams
Each capability is designed to remove friction and surface signal, so the right human reaches the right person at the right moment.
AI-assisted routing
Guidance interprets what someone needs and matches them to a Peer Coach with the right experience, language, and availability, so people wait less and connect sooner.
Natural-language input
People describe what’s going on in their own words, without rigid forms or menus. Guidance understands plain language and translates it into a clear, helpful starting point.
Context summarization
Guidance drafts concise, structured summaries of a conversation so a Peer Coach can pick up with full context. No one has to repeat their story from scratch.
Check-ins & next steps
Gentle, well-timed check-in prompts and suggested next steps help keep momentum between conversations, always framed as options a person and their coach can choose.
Coach workflow assistance
Drafted notes, suggested resources, and routine task support reduce administrative load, so coaches spend their energy on the relationship, not the paperwork.
Safety signal support
Guidance helps surface signals that may warrant attention and prompts the established human escalation protocol. It supports the response; it does not make the safety decision.
A person is always in the loop and always in charge
AI suggestions are drafts and prompts, not decisions. Peer Coaches and program staff review, edit, and approve, and they can override or ignore any output at any time. The system is built so a human always holds the final say.
- Human-reviewedAI-generated summaries and suggestions are reviewed before use.
- Coach-controlledCoaches can edit, dismiss, or ignore AI-generated output.
- Clearly scopedAI does not diagnose, treat, or provide crisis counseling.
- TransparentAI assistance is labeled wherever it appears.
- AuditableAI activity is logged for review, quality improvement, and oversight.
Your team decides where AI helps and where it stays out
Administrators configure how guidance behaves for their population, with controls that make the system accountable to your standards and your oversight.
Configurable scope
Turn capabilities on or off and tune how guidance behaves for each program, population, or deployment.
Oversight & audit
Activity logging and reporting give supervisors visibility into where AI assisted and how outputs were used.
Privacy & data handling
Guidance operates within Chaperone’s security and privacy controls, with handling rules aligned to your compliance obligations.
AI supports the experience. It does not replace the people who matter.
Intelligent guidance helps people reach support faster and helps teams work with less friction. It does not replace Peer Coaches, it does not provide clinical care, diagnosis, or therapy, and it never stands in for safety escalation protocols. When a moment calls for a human, a human is there, every time.
See exactly how guidance assists your teams
Bring your questions about scope, safety, and oversight. We’ll walk through how intelligent guidance works in practice and where humans stay firmly in charge.